Overview:
This course is designed to help Mid-level and Senior management manage crises and handle conflict effectively. Conflict is when two perspectives, personalities, values, or opinions contradict each other while Crisis management is the process by which an organization deals with a major event that threatens to harm the organization, its stakeholders, or the general public. At the end of this course, managers will help better manage crisis and conflict before it results in chaos, thereby fostering team bonding and a healthy working environment.

Target Audience:
• Managers
• HR Professionals
• Supervisors

Course Objectives
By the end of the course, participants would be able to
• Differentiate between conflict and crisis management
• Use diplomacy when handling a conflict
• Diffuse crisis before extensive damage is done
• Foster unity and team bonding

Course Content
• Understanding Crisis and Public Management
• Types of conflict and Crisis management
• Crisis management theory
• Steps to resolve conflict
– Dispute resolution
• Steps to resolve Crisis
• Peace building
• Team bonding
• Role play/Case study

 

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